Max

Deleting your account in Max Neuro for Android

This page explains how to delete your account in the Max Neuro: Chat & Assistant app for Android (the “App”), published on Google Play by the developer Appercat, and what happens to your data. The account belongs to the MaxGPT service (maxgpt.ru).

Delete your account from the app

  • Open the App and sign in to the account you want to delete.
  • Go to Settings (your profile / avatar).
  • Tap Delete account and confirm.
  • Your personal chats and files are removed and your profile is anonymized right away.

A subscription paid for on the maxgpt.ru website is cancelled automatically. Deleting the account does not cancel a subscription bought through Google Play: cancel it in Google Play under Payments & subscriptions first, so that it is not renewed.

If you are the owner of an organization (team) workspace, transfer or delete that organization on the website first — then you can delete your account.

Request deletion by email

If you cannot access the App, write to hello@maxgpt.ru from the email address of your account and ask us to delete it. We will verify the request and delete the account.

Delete specific data without deleting your account

You don’t have to delete your whole account to remove your data. In the App you can:

  • delete an individual chat, file or image;
  • clear your entire chat history at once;
  • ask us to fully delete your content by writing to hello@maxgpt.ru.

The content is removed from the service, and the internal copy used to clear the search index is deleted within 30 days. Records of payments and charges are kept as accounting and tax rules require.

What is deleted

  • your email address, password and links to sign-in providers (Google, Yandex, VK);
  • your name and avatar;
  • your personal chats, uploaded files, images, voice recordings and generated results;
  • your device notification token.

The profile is anonymized so it can no longer be used to sign in or identify you. The internal copy used to clear the search index is removed within 30 days.

What is kept

Records of payments and charges are retained after the account is deleted, because accounting and tax rules require it. These records are not used to identify you for any other purpose.

Contact

Questions about account or data deletion: hello@maxgpt.ru. See also our Privacy Policy.